What is the Status Page?
The status page is a public page at /status in the client portal. It shows the current operational status of the services and infrastructure you define, and a log of active and past incidents. Clients do not need to be logged in to view it.
The primary purpose is to reduce "is the server down?" support tickets by giving clients a reliable, always-visible place to check service health.
Admin Location
Manage the status page at Admin → Content → Status. The section contains two tabs:
- Components — define the services that appear on the status page
- Incidents — create and manage incident reports
Components vs Incidents
| Concept | What It Is |
|---|---|
| Component | A service or infrastructure item with a current status (e.g. "Shared Hosting", "Email", "DNS") |
| Incident | A time-bounded event that affects one or more components, with a log of timestamped updates |
Components represent persistent state. Incidents represent events that affect that state temporarily.
Overall Status Calculation
The status page displays a summary header showing the overall health of all services. This is determined automatically:
| Highest component severity | Overall Status Header |
|---|---|
| All Operational | All Systems Operational |
| Any Degraded Performance | Minor Issues |
| Any Partial Outage | Partial Outage |
| Any Major Outage | Major Outage |
| Any Under Maintenance | Scheduled Maintenance |
The worst (highest severity) component status drives the overall header. If two components are affected — one Degraded and one Partial Outage — the header shows "Partial Outage."
[!TIP] Even if an incident is resolved, update the affected component statuses back to Operational immediately. The overall header will return to green and reassure clients that the issue is fixed.
Integration with Tickets
When opening a support ticket, clients can see the current overall status displayed on the ticket page. If all systems are operational, the status indicator is green. If any component is degraded, an amber or red badge is shown with a link to /status. This prompts clients to check the status page before submitting a ticket about a known issue.
Public Visibility
The /status page is accessible without login. Share this URL with clients so they can bookmark it. Including it in your email signature or in automated outage notifications is recommended.
What Appears on the Status Page
- Overall status header (calculated automatically)
- List of components grouped by component group, each showing its current status
- Active incidents (if any) — shown prominently above the component list
- Incident history — past resolved incidents, paginated