What is the FAQ Page?
The FAQ page is a single public page at /faq in the client portal. It presents a list of question-and-answer pairs in an accordion (collapsible) layout. Visitors click a question to expand its answer; all other answers stay collapsed by default.
The FAQ page is visible to logged-out visitors — no account is required to read it.
Admin Location
Manage FAQ content at Admin → Content → FAQ.
FAQ vs Knowledge Base
Both the FAQ and the Knowledge Base serve self-service content, but they serve different purposes.
| Feature | FAQ | Knowledge Base |
|---|---|---|
| Structure | Single page, all items together | Multi-category, multi-article |
| Best for | Short, common questions | In-depth how-to guides |
| URL | /faq (one page) | /kb/{category}/{article} |
| Search | Not independently searchable | Full search support |
| Visibility | Public only | Public or clients-only per article |
Use the FAQ for quick answers to common pre-sales questions ("What payment methods do you accept?", "Do you offer refunds?"). Use the Knowledge Base for technical guides and detailed how-tos.
[!TIP] If an FAQ answer is getting long (more than 3–4 sentences), consider moving the detail to a KB article and linking to it from the FAQ answer. Keep FAQ answers brief.
How Items Display
Items are rendered as an HTML accordion on the /faq page. Only one item expands at a time. The question text acts as the toggle button.
Items are ordered by their Sort Order value (ascending). Items with equal sort order values are sorted alphabetically by question.
Toggling the FAQ Section in Portal Settings
The FAQ link can be shown or hidden from the portal navigation in Admin → Settings → Client Portal → Navigation. Disabling it removes the menu item and makes /faq return a 404. This is useful if you prefer to keep all self-service content in the Knowledge Base only.
[!IMPORTANT] Disabling the FAQ in portal settings also removes any links to
/faqfrom the portal footer (if your theme includes them). Update any external links to your FAQ page accordingly.