Overview
This article walks through the full ordering process as a client experiences it — from browsing the store to receiving a provisioned service. Each step is described as it appears in the portal UI.
Step-by-Step Order Flow
Step 1 — Browse the Store
Start at /store or click a direct product link shared by the hosting company. Products are shown in groups. You can also arrive here from the portal home page View All Plans button.
Step 2 — Select a Billing Cycle and Configure Options
On the product card or order form:
- Use the Billing cycle dropdown to choose monthly, quarterly, annually, etc. The displayed price updates immediately.
- If the product has configurable options (e.g. storage size, number of email accounts, control panel choice), select your preferred values. Each option may carry an additional cost shown inline.
- For domain-type products, enter the domain name you wish to register or transfer.
Step 3 — Apply a Promo Code (Optional)
If you have a promo code, enter it in the Promo code field. The field validates in real time:
- Valid code: a green message confirms the discount and the order total updates.
- Invalid or expired code: a red message appears and no discount is applied.
Step 4 — Review the Order Total
The order total breakdown shows:
| Line | Description |
|---|---|
| Base price | Product price for the selected billing cycle |
| Setup fee | One-time fee on first invoice (if applicable) |
| Options | Sum of all selected configurable option prices |
| Promo discount | Negative amount (if a valid code was applied) |
| Tax | Calculated from your country and applicable tax rules |
| Total due today | Final amount |
[!TIP] Setup fees appear only on the first invoice. Renewals are billed at the recurring product + options price with no setup fee.
Step 5 — Agree to Terms and Place the Order
- Review the terms of service link at the bottom of the form.
- Check the I agree to the Terms of Service box.
- Click Place Order.
[!IMPORTANT] You must be logged in to complete this step. If you are browsing as a guest, you will be redirected to
/client/login. After signing in, the system returns you to the order review page automatically — your selections are preserved.
Step 6 — Pay the Invoice
After placing the order, an invoice is generated and you are redirected to the invoice payment page. Available payment methods depend on which gateways the administrator has configured:
| Gateway | Behaviour |
|---|---|
| Stripe | Card details entered inline; paid immediately |
| PayPal | Redirected to PayPal; returned after approval |
| Mollie | Redirected to Mollie checkout |
| Bank Transfer | Bank details shown; payment confirmed manually by staff |
Step 7 — Provisioning and Redirect
Once payment is confirmed:
- The invoice status changes to Paid.
- Provisioning begins automatically for products with an automated provisioning module.
- You are redirected to the invoice detail page, then to the service detail page once provisioning completes.
[!TIP] For manual products (e.g. custom managed services), provisioning does not happen automatically. Staff will action the order and activate the service manually.
Step 8 — Welcome Email
When the service is marked as active (either automatically by the provisioning module or manually by staff), a welcome email is sent to the client's primary email address. The email contains:
- Service name and billing details
- Login credentials for the service (if the provisioning module provides them, e.g. cPanel username and password)
- Link to the service detail page in the portal
Order Statuses
| Status | Meaning |
|---|---|
| Pending | Order placed, awaiting payment |
| Processing | Payment received, provisioning in progress |
| Active | Service provisioned and running |
| Cancelled | Order cancelled before provisioning |
| Fraud | Flagged by fraud detection; awaits staff review |
After Ordering
- View your service at My Services → [service name].
- View the invoice at My Invoices.
- If anything went wrong, open a support ticket at My Tickets → New Ticket.