Deleting an Account

Deleting a hosting account permanently removes the account's files, databases, DNS zones, email accounts, cron jobs, and the Linux system user. This cannot be undone.

[!CAUTION] There is no recycle bin. Once deleted, the account and all its data are gone. Take a backup before deleting if there's any chance you need the data later.

What Gets Deleted#

The Agent removes, in order:

1. Cron jobs — clears the account user's crontab
2. DNS zones — removes the zone from PowerDNS
3. Email accounts — removes Dovecot users and Postfix virtual entries; mail spool is deleted
4. Databases — drops all MySQL databases and users owned by this account
5. PHP-FPM pool — removes the pool config and reloads PHP-FPM
6. Nginx vhost — removes the vhost config and reloads Nginx
7. Home directory — rm -rf /home/{username}/ removes all files
8. Linux user — userdel removes the system user

Steps#

1. In Server Mode, go to Accounts
2. Click the account you want to delete
3. Click Delete Account
4. A confirmation modal appears — type the account username and your admin password to confirm
5. Click Delete

The deletion runs immediately. You'll be redirected to the accounts list once complete.

If You Only Want to Remove a Domain#

If the account owner wants to remove a specific domain (not the whole account), that's done in Hosting Mode → Domains → Delete. This removes the vhost and DNS records but leaves all files on disk. See Deleting a Domain.

Next Steps#

• Creating a Backup
• Suspending Accounts (reversible alternative)