Overview
The Services report provides a count and breakdown of all services in your system, organised by status and by product. It helps you understand what your clients are buying, where you are losing them, and the overall health of your service portfolio.
Navigate to Admin → Reports → Services.
What the Report Shows
The report is divided into two sections:
1. Service Counts by Status
| Status | Count |
|---|---|
| Active | Services currently running and in good standing |
| Suspended | Services suspended (overdue payment or manual admin action) |
| Cancelled | Services that have been cancelled |
| Pending | Services awaiting provisioning or activation |
| Fraud | Services flagged and blocked |
The counts reflect all services matching the selected date range and status filters.
2. Breakdown by Product and Product Group
A table shows each product with:
- Number of Active services
- Number of Cancelled services
- Cancellation rate (cancelled ÷ total provisioned)
Products are grouped by their assigned product group. If a product has no group, it appears under "Ungrouped."
Filtering
| Filter | Options |
|---|---|
| Date Range | Filter by service creation date (when the service was provisioned) |
| Status | All / Active / Suspended / Cancelled / Pending |
| Product Group | Narrow to a specific group of products |
Applying a date range shows services created within that period, not all services that were active during it.
[!TIP] To see your full current active portfolio, clear the date range filter and filter by Status = Active. This shows every service that exists and is running right now.
Which Services Are Counted in MRR
The Services report and the MRR calculation both work from the same set of Active recurring services. A service is included in MRR if:
- Its status is Active
- Its billing cycle is a recurring cycle (monthly, quarterly, etc.)
- Its price is greater than zero
One-time services and free services are counted in the Services report but do not contribute to MRR.
Identifying Products with High Churn
The breakdown table's cancellation rate column highlights which products have the highest proportion of cancellations relative to total provisioned instances. A high cancellation rate on a specific product may indicate:
- Pricing issues
- Technical problems with provisioning or performance
- A product that attracts the wrong type of client
Filter by Cancelled status and then sort by product to see which products have the most cancellations within a given time period.
[!IMPORTANT] A product with a high cancellation rate and low active count may simply be a legacy product being phased out. Context matters — cross-reference with the Revenue & MRR report to understand the financial impact.
Export
Click Export CSV to download the currently filtered service data. See CSV Export for column details.