Admin Orders List
Go to Admin → Orders to see all orders across all clients.
Available Filters
| Filter | Options |
|---|---|
| Status | pending, active, fraud, cancelled |
| Client | Search by name or email |
| Date range | Order creation date range |
| Product | Filter by product name |
The list shows: order ID, client name, products ordered, total, status, and creation date. Click any order to open the detail view.
Order Detail View
The order detail page shows:
- Client information — name, email, link to client profile.
- Ordered products — product name, billing cycle, configurable options selected.
- Promo code — if applied, code and discount amount shown.
- Order total — base price + options + setup fees − promo discount + tax.
- Linked invoice — link to the invoice; shows payment status.
- Linked services — links to any services created from this order.
- Admin notes — internal notes field (not visible to client).
Actions on an Order
| Action | Available when | Result |
|---|---|---|
| Approve | pending, manual mode |
Activates order, creates services, dispatches provisioning |
| Reject | pending |
Sets to fraud or cancelled, sends rejection email |
| View Invoice | Always | Opens the linked invoice |
| View Services | Order is active |
Opens linked service records |
| Add Note | Always | Saves internal admin note on the order |
Creating an Order on Behalf of a Client
Use this when a client orders via phone, email, or live chat:
- Go to Admin → Clients → [client].
- Click New Order.
- Select the product and billing cycle.
- Configure any options.
- Click Create Order.
- An invoice is generated and the client receives an invoice notification email.
- The client pays the invoice from their client area (or admin can mark as paid manually).
[!TIP] After creating an admin-side order, you can immediately mark the invoice as paid (Admin → Invoices → [invoice] → Mark Paid) to bypass the payment gateway for phone/bank transfer payments.
Bulk Actions
From the orders list, select multiple orders using the checkboxes to:
- Bulk cancel — moves selected
pendingorders tocancelled. - Bulk approve — approves multiple
pendingorders at once (manual approval mode).
[!WARNING] Bulk approvals dispatch provisioning for all selected orders simultaneously. Ensure your server group has capacity before bulk-approving large numbers of hosting orders.
Fraud Orders
Setting an order to fraud status:
- Prevents any services from being created.
- Adds a fraud flag to the client record (visible on the client profile).
- Does not issue a refund automatically.
Fraudulent client records can be blocked at Admin → Clients → [client] → Block Client.