Go to Hosting Mode → Files → FTP to manage FTP accounts.
[!WARNING] FTP transmits your username, password, and all file data in plain text. Anyone on the network path can intercept your credentials. Use SFTP instead whenever possible. See SSH Access — SFTP is available with the same SSH credentials and requires no additional setup.
Creating an FTP Account
Click New FTP User and fill in:
Username — The FTP login username. The panel may display it in username@domain.com format when shown in FTP clients, but the underlying system username is the one you enter.
Password — Set a strong password. FTP credentials travel in plain text; a weak password significantly increases exposure.
Home directory — The directory the FTP user is locked to. Set this to public_html/ to restrict the user to the web root, or leave it at the account home to allow access to all of the account's files.
[!TIP] Restrict FTP users to the minimum directory they need. A designer uploading CSS only needs
public_html/— they do not need access to your logs, config files, or other domains.
Connecting
Use any FTP client (FileZilla, Cyberduck, WinSCP):
Host: YOUR_SERVER_IP or hostname
Port: 21
Protocol: FTP (or FTPS / FTP over TLS if available)
Username: the FTP username you created
Password: the FTP password you set
Changing a Password
Go to Hosting Mode → Files → FTP → [user] → Change Password.
Deleting an FTP Account
Go to Hosting Mode → Files → FTP → [user] → Delete. This removes the FTP user's access. It does not delete any files.
Using SFTP Instead
If SSH access is enabled on your account, SFTP is available at port 22 with your SSH credentials — no separate FTP account needed. SFTP is encrypted and works with the same clients (FileZilla, Cyberduck, WinSCP — set protocol to SFTP). See SSH Access.